5 Customer Service/Experience Strategies You’ll Want to Incorporate Today
It's National Customer Service Week!   How do you define "customer service"?   If I was to boil it down to one sentence, from a place of Extreme Client Care®,... Read More
Better Business Bureau: Why I Left
Until just under a week ago, I’ve been a member, an Accredited Business, of the Better Business Bureau since October 2004. Dutifully paying my monthly dues – currently $46.25 –... Read More
Making it easy to get — and keep — clients
There are tons of examples of poor customer service, of clients leaving businesses.  But what about those businesses who go above and beyond, those who practice Extreme Client Care?  Who... Read More
When “Good” Business = Bad Customer Service
While out and about lately, I've noticed a few things which strike me as decisions made from a "business" standpoint with little regard for the customers. It's true, we need... Read More
Extreme Client Care: The Final Frontier in Business
Would you prefer to listen to this week's article? Click here to listen… Until recently, whenever I heard the words “the final frontier”, I thought of Star Trek. Now, however,... Read More
I’ve been fired!
It's true. . .my Team received word this week that I've been fired as a client from a tech firm. It seems that my requests: for communication on the status of... Read More
Now THIS is an “iron cage”
I wrote a post late yesterday about the difference in providing a service versus an experience. And something that happened this morning is a clear example of the difference... My... Read More
Do you provide a service or an experience?
You ordered a glass of wine and two bottles of water. The bill came to US $40 Are you shocked? Horrified? I recently came across a receipt from my trip... Read More