Is it an impossible dream?
We often hear about going to bed, waking up and discovering that money has come in. Reality or a hoax – hype created by hardcore marketers?  An impossible dream? Last... Read More
The “new normal”
Have you ever heard your parents or grandparents talk about “how good you have it” – after all, they walked uphill to and from school in 3ft of snow. I... Read More
When “Good” Business = Bad Customer Service
While out and about lately, I've noticed a few things which strike me as decisions made from a "business" standpoint with little regard for the customers. It's true, we need... Read More
The “Kindle Effect” on Your Business
Times are changing.  While this statement is always true, it seems to be even more so now when many online-based businesses have been built around passive revenue streams like ebooks.... Read More
What’s your churn?
Years ago while sitting in one of my first meetings at a national satellite television company, the word “churn” came up and immediately everyone sat up and starting talking about... Read More