Month: July 2014

As business owners and entrepreneurs, we’re a funny bunch. Quirky (in good ways of course) to be sure, often unemployable (also a good thing) but often also pretty silly. We... Read More

Same day, minutes apart, two completely different experiences at McDonald’s and Market Basket (a Northeastern United States grocery store chain) and the lessons we can learn as a result. First,... Read More

Last issue, we discussed 2 ways your sales can go bad quick and started by sharing Jane’s experience of a 50% profit decrease with a 15% off discount (eek!). Today,... Read More

“Jane” called recently to ask if I could help figure out what happened in her business. She sent over some info and we scheduled a session. After reviewing everything, I... Read More

Back in the 1970s, a classic study by Ellen Langer and colleagues showed that people using a photocopier were just as likely to let someone cut in line who said... Read More

It’s Independence Day here in the US, it always amazes me how much a community can do, and how quickly it can be done. On Wednesday I spent, with 4... Read More

Another quarter’s “in the books”! Rather than ask how you feel about it (“GREAT!” I hope!), I thought I’d share the process I go through to prepare for the new... Read More