At A Glance

Looking for information on a specific small business, marketing, Extreme Client Care™ (think optimizing every customer’s experience with you) topic?  Check out the below for the most popular of all that’s been published on this site.


Client Retention and Monetization Program

Studies from the Harvard Business Review show that a 5% increase in client retention can result in a 25-95% increase in bottom line profits.  Stop struggling to always get new clients and discover how to keep your current ones. Learn more about our newest Client Retention and Monetization Program here.

Complimentary Special Reports and eBooks

Check out the below for in-depth, complimentary information on small business topics important for your success.

 Articles by Top Categories

The topics below are my most popular and this archive shows you the most recent posts of each category.


Crafting a customer experience and scripting the customer’s journey through the tenets of Extreme Client Care™ creates a business where clients stay, pay and refer.


It doesn’t matter how good you are if you have no customers or clients.  Focusing on marketing, the kind that puts people before revenue, will ensure you have clients long into the future.


From quick how-to tips to revenue and goal planning, these articles have what it takes to move your business forward faster and more efficiently.

Check out additional information on our Small Business and Marketing Resources page.