A simple way to improve the client experience
Happy New Year!  Have you ever been excited about something only to feel let down when you got it? That was me this weekend. Excited to jump into the new... Read More
Building Client Relationships: 3 Steps + A Long Overdue Principle Returns to Mainstream Business
If you’ve been part of my community for a while, you know that I live, breathe and preach Extreme Client Care™. First, a definition for those new to our community: ... Read More
Thanks for browsing, that’ll be $2 please
There's been an interesting conversation happening in one of my Linked In groups:  A bookstore owner is testing charging people $2 for browsing (if you purchase something, you receive a... Read More
Why Good or Great Customer Service Isn’t Enough
What's the difference between good customer service, great customer service and Extreme Client Care™?  It's a question I'm often asked and here's an easy way to think of it: Good... Read More