Increase credibility by replacing these two phrases
I've managed an online team for 16 years and was recently referred to as a "founding grandmother" in the online world by Carrie Wilkinson (formerly branded as The Barefoot Executive)... Read More
Your Path to Productivity
There are so many books, apps, seminars, workshops and types of software on increasing productivity that you’d think we’d have it down by now. Productivity planning for left brainers, right... Read More
Incorporating Extreme Client Care™ Into Your Programs, Products & Services
Your programs, products and services are a huge part of your Extreme Client Care™ and vice versa. Extreme Client Care™ is all about setting yourself, your business apart. Creating a... Read More
3 Resources for Your Business
When you own a business, there are so many things to do – some you excel at and others really should be hired (or “partnered”) out. Whether you’re doing it... Read More
It’s time to have a baby
There are essentially two types of businesses: hobby businesses and gotta-make-money-businesses. If you have a hobby business and that works for you, then this article doesn’t pertain to you (you... Read More
3 things to solve before 2016
WOW! The comments are still pouring in on last week’s Sales Primer article. Interestingly, the comments are coming in via email rather than posts on my blog. The next sentence... Read More
Planning Your Next Sale: A Primer — Black Friday, Small Business Saturday, Cyber Monday and. . .
With Black Friday, Small Business Saturday, Cyber Monday around the corner and the holidays kicking into full gear, the sales are on. Sales are good right? Your customers and clients... Read More
3 Ways Businesses Lose Prospective Clients
Here are the top 3 reasons why and what you can learn from for your business. . . Not communicating until they have something to sell. One business owner sent... Read More
3 Reasons Your Business, and therefore YOU, are Losing Money
Often the reason business owners “rush” to have a sale is that they’re losing money and this week I wanted to focus on some of the reasons why. 1. Working... Read More
Summer is a time for growing
Summer. BBQs, swimming pools, vacations, heat, hammocks. . .a general slow down of life overall. What if we were to heed the words of the great Jim Rohn instead: “Summer... Read More
Raving Fans: Make Them Giggle with Glee
As a business focused on providing the best care possible, you're working with clients you enjoy. That said, not all clients are created equal and some will be your *best*... Read More
Tipping Point In Your Business
Someone recently asked me what was the tipping point in my business in terms of “knowing it would be okay and all work out”. As with most things, there are... Read More
5 Ways to Manage Your “To Do” List So It Doesn’t Manage You
We often talk about getting more done and increasing productivity, but what about managing your “To Do” list from the very beginning? Before things get added and take on the... Read More
Customer Loyalty Month: 5 Ways to Show Your Clients the Same Loyalty They Show You
[caption id="attachment_9344" align="alignleft" width="150"] Extreme Client Care[/caption] We used to be Comcast/Infinity customers (note the “used to”). That all changed one day when we saw a commercial for a special... Read More
Biggest Mistake in Using Virtual Assistants
Everywhere you turn, online-based business owners are told to “get help”, “delegate” or “hire a VA (virtual assistant)”. First, I wholeheartedly agree. I love virtual assistants and part of my... Read More
6 Ways to Reduce Shopping Cart Abandonment
You do all the work to build a community, not only on social media, but also: A database people have opted into Sharing regular communications Figuring out what your community... Read More
Why people invest with some businesses and not others
The Question…Ultimately, why do people invest with some online businesses and not others? Posed to me via a Virtual Day Deep Dive preparation form, I thought it was a great... Read More
3 Steps to Compelling Content
You see a post on Twitter and it makes you curious. You pop over to the website and see branding that’s congruent with your Twitter experience. They’ve just passed your... Read More