In Episode 2, Sandra breaks down another major leak that quietly hurts businesses: the Delivery Gap.
Even when your product or service is incredible, misaligned workflows, inconsistent communication, or lack of “trust scaffolding” can create unnecessary anxiety for clients.
Sandra explains how to identify your delivery gaps, how they impact client perception, and what small upgrades can eliminate friction points in your customer journey.
This episode is especially valuable if you rely on referrals, repeat buyers, or a reputation-based brand.
Key Takeaways:
- The first Client-Experience Trust Leak™ most businesses miss
- How early experience cracks create long-term downstream damage
- Why inconsistency quietly erodes trust before sales even happen
- How small frictions cause leads to disappear without warning
- A simple “walk-the-path” test you can run in minutes
- How to fix one trust link at a time — and track the lift
If you enjoy Trust Leaks™, subscribe on your favorite platform and follow along at https://TrustLeaksPodcast.com.