It Comes Down to a Matter of Trust

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As I write this post, I’m supposed to be on a call with a client.
She booked the call, cancelled last week, rebooked for today, didn’t respond to a confirmation email and didn’t show up. This is the third time this has happened.
A client has an accountability journal and didn’t complete it, citing that “he forgot” despite receiving a reminder.
A client’s prospective client signed up for a new program indicating she’d pay last Friday. She hasn’t and her program kicks off this Friday. The client asked me how to handle.
Every one of these instances is a question of integrity. Are we our word? Can people count on us to do what we say we will or do we communicate if something needs to change? Can we be trusted?
Things come up, absolutely. What we do when that happens is a key part of how people view us (and our businesses!). It can also help to explain the results we’re getting (or not).
I spoke with an Escalate Member yesterday for her quarterly private call. She just filled her practice because she followed-up on a previous coaching call and did what she said she’d do — in the middle of a pandemic with everything else going on in her life. No excuses, just action. She showed up fully for her business and she’s seeing the results.
It’s not only what we do (or don’t do) when the sun is shining and all is well; it’s also what happens when we’re in the middle of a whirlwind and chaos attempts to reign.
How are you showing up? For yourself? For your business?
If others aren’t showing up and it’s affecting you/your business, what agreements do you need to put in place? What will you commit to doing if they repeatedly break those agreements?
Me? I’m off to let the client from the beginning of this note go. I can’t show up for her business more than she does.