Category: Featured
Breaking Down Your Revenue
In a recent client call, the subject of multiple streams of income and passive revenue came up. My goal for every business owner is that you have both. After all,... Read More
Resources for Your Business
With year-end fast upon us, I wanted to share some resources that may assist in your year-end and New Year planning and goals: LeadPages is offering a complimentary 2021 content... Read More
Planning for 2021
At the end of each year, I plan for the next in 4 phases. Review the current yearPlan for the next yearMap out the planTake consistent action on the plan... Read More
The Impact of Different Types of Sales
With the holidays kicking into full gear, the sales are on. Sales are good right? Your customers and clients benefit by getting your amazing quality for less money and you... Read More
Thanks for Browsing, That’ll Be $2 Please!
There’s been an interesting conversation happening in one of my Linked In groups: A bookstore owner is testing charging people $2 for browsing (if you purchase something, you receive a 20% discount). ... Read More
Extreme Client Care / Customer Experience | Featured | Marketing Strategy & Implementation | Revenue & Profitability
If Caterpillar Can Do It, You Can Too!
This morning I woke up with a quick flashback to my days with Peace Corps and AmeriCorps -- it's the last day of the fiscal year for the Federal Government... Read More
Subscriptions, Subscriptions Everywhere!
Everywhere I turn lately I'm running into subscriptions and membership programs: Quicken now requires a subscription in order to pay bills through their platform. My vet offers an annual... Read More
It Comes Down to a Matter of Trust
As I write this post, I'm supposed to be on a call with a client. She booked the call, cancelled last week, rebooked for today, didn't respond to a... Read More
August… An Interesting Month
I read something years ago about August and, as I was reviewing my August goals, it came to mind. To paraphrase... August is a funny month. Many people enjoy... Read More
An Unexpected Result From This One Decision
Have you ever prepared to sell a house? Painting the walls, increasing curb appeal with some bushes/flowers, decluttering to make it "showable", upgrading appliances, etc. only to discover, once... Read More
A Revenue Opportunity You’ve Likely Missed
When was the last time you/your team said "no" to a customer? "No, we don't do X?" "No, we don't offer Y?" Inside each of these "No's" is... Read More
Why You’re Missing Your Goal and 4 Ways to Fix the Issue
As mentioned last week, I recently started fostering a dog, ideally I'll be able to adopt him. He has some heart issues and we'll discover the extent of those next... Read More
Craving a Reboot? Shift Your Energy
Have you ever just craved a reboot? Something to shift up the energy? That was me two weekends ago. While I love what I do and am so grateful to... Read More
Tips to Increase Revenue and Client Retention Regardless of the Economy
In seeing businesses starting to re-open, I'm also seeing many of them lose the customer focus so prevalent in the early days of the pandemic. From Covid-19 surcharges on... Read More
Three Things You Can Do Now to Support Your Business
I've been partnering with clients and watching businesses over the past couple of months, here's what I'm seeing: Biz owners who have stayed focused and implemented are doing well... Read More
A Pandemic Tale of Two Businesses
I live up the street from a small gourmet pizza shop. Their food is amazing. Connecting with the owner over a few visits pre-pandemic, I learned that they're having... Read More
Defining Your Best Customer
Many define their "best" customers as the "big ticket" customers -- those who buy the biggest programs, products and services. And, assuming all things are equal, clients who do... Read More
Creative Ways to Increase Sales Without Discounting Your Prices During a Crisis or Recession
You know businesses who are getting relief/support from the PayCheck Protection Program and/or the EIDL. You may/may not be one of them. Like the plant in this picture,... Read More