Insights from the Trenches
Innovative yet practical tools, tips and resources derived from a voracious love of learning and over 20 years of working with clients around the world.
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Smart marketing or a lack of integrity?
Today’s article is a video and asks whether something I encountered recently is smart marketing or exhibiting a lack of… Read More >
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Where are my business results?
Ever notice how we think we do more than we actually do? Or we eat more or spend more than… Read More >
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Rejuvenate for Results
As much as we love and work in our small businesses, sometimes it’s great to step away, to take a… Read More >
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The Power of a List
It’s amazing how when things get super busy and we try to speed up, Murphy’s Law or nature in general… Read More >
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Business Success — who deserves the credit?
It’s been a crazy-busy couple of weeks. From: Keeping my Fly on the Wall members up-to-date on the behind-the-scenes of… Read More >
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Creating Success — could it really be this simple?
You know that frustrated feeling where something is “just” beyond your reach, on the tip of your tongue, or in… Read More >
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The Downside of PLR (Private Label Rights)
Wikipedia defines Private Label Rights (“PLR”) as: “Private Label Content comes in many different formats, including PLR reports, ebooks,… Read More >
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Why Good or Great Customer Service Isn’t Enough
What’s the difference between good customer service, great customer service and Extreme Client Care™? It’s a question I’m often asked… Read More >
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7 Must-Haves for a Successful and Sustainable Business
Back in my Corporate and Federal Government days, I was all about excellence – reading all the latest business books… Read More >
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The Shopping Cart Price Increase — a reality check
The shopping cart (whether you use 1shoppingcart, kickstartcart, autowebbusiness, etc. — they’re all the same) has announced a price increase… Read More >
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It’s time to stop apologizing
While catching up on emails during a recent business trip, I noticed a new trend appearing: Every few emails showed… Read More >
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Extreme Client Care: A tale of two hotels
Over the past 6 days, I’ve been in 5 cities and two hotels. It was interesting. . .either of the… Read More >
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Business Observations, Lessons and Opportunities
It’s been an interesting week. . .it seems there are lessons and opportunities everywhere I look. Here are a few… Read More >
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Option Overload: Does your business support or overwhelm clients?
Everywhere we turn, someone (or some company) wants our attention: •Radio, television, email, direct mail, billboards •Children, partners, friends, colleagues… Read More >
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Have you heard about the Monopoly Game
There’s a trend I’ve been noticing everywhere lately – and I mean everywhere. People want things easier. No work, no… Read More >
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What NOT to do in business
One of the best ways to set up your business is to notice what you like and don’t like in… Read More >
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“Commitment” or “To Do” and the Difference Between Them
When creating your “action list”, “success list”, “to do list” – whatever you happen to call it – do you… Read More >