Category: Extreme Client Care / Customer Experience
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A basic — and often overlooked — key to business success
We talk about all types of things related to business success: from tools to systems to processes and, of course,… Read More >
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The demise of cash. . .and its impacts
While out and about running errands this weekend, I started thinking about the demise of cash — after all, many… Read More >
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Right or left? Why you need both sides of your brain for business success?
After chatting with a colleague for about 30 minutes last week, he said to me “Thanks for this call –… Read More >
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Making everyone happy. . .
It’s a challenge, trying to make everyone happy. In fact, most would say it’s outright folly to try. And yet,… Read More >
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What makes your business different?
Years ago I invested in a product where one of the exercises was to pretend I was 100 years old… Read More >
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The More You Give, The More You Receive: What Makes Some Entrepreneurs Successful and Others Not
Todays article is a guest post by Gail Saseen. Over the last few years I have been associated with several… Read More >
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Is it an impossible dream?
We often hear about going to bed, waking up and discovering that money has come in. Reality or a hoax… Read More >
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The “new normal”
Have you ever heard your parents or grandparents talk about “how good you have it” – after all, they walked… Read More >
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When “Good” Business = Bad Customer Service
While out and about lately, I’ve noticed a few things which strike me as decisions made from a “business” standpoint… Read More >
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The “Kindle Effect” on Your Business
Times are changing. While this statement is always true, it seems to be even more so now when many online-based… Read More >
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What’s your churn?
Years ago while sitting in one of my first meetings at a national satellite television company, the word “churn” came… Read More >
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Creating Trust in a Distrustful World
You know, it’s really ironic when we stop to think about it. As business owners, we work hard to create… Read More >
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Are you “too busy” to follow up?
This is a guest post from Cathy Jennings of NoPressureNetworking.com Let’s see if this sounds familiar. . . You attend… Read More >
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The "This or That" Factor
It always feels funny to me that as many businesses wind down for the summer, we actually pick up. With… Read More >
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Setting Boundaries for Sustainable Success and Extreme Client Care
The term “boundaries” or “setting boundaries” often comes with a negative connotation – one of exclusion or closing people out.… Read More >
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The Power of One. . .
It’s a funny thing about voting — everyone assumes someone else is doing it and so their single vote “doesn’t… Read More >
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Always have a backup plan
Always have a backup. . . Most of my clients prefer to meet virtually, it saves travel time and… Read More >
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Will you help me make a difference?
Remember – if you wish to support me in my mission to further small businesses… go to: https://www.missionsmallbusiness.com log in… Read More >