Category: Owner Dependency
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Client Experience: 3 examples of what not to do and 1 winner
Imagine you receive a monthly subscription of dog food. An email comes in that the food’s on its way. A… Read More >
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Handwritten Notes – The impact of sending them consistently
A colleague called recently to thank me for a card I’d sent – yep, an actual card that I personally… Read More >
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We had a cup of coffee and then he wanted to get married
Have you ever had that feeling after having a conversation with someone? Before you’ve had a chance to get to… Read More >
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CRMs and business: Often-missed opportunities
I’ve been speaking with lots of business owners lately who have great businesses, strong marketing plans and comprehensive CRM/email marketing… Read More >
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PayPal Changes, Postal Increases and 1099-K’s… oh my!
A few snippets that may affect you/your business: Effective this past Sunday, US postal rates increased. A First Class stamp… Read More >
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Non-financial benefits of your business
With any Q3 planning you may have done/be doing, consider the non-financial benefits your business gives you… In what feels… Read More >
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Trust built or destroyed?
Trust built or destroyed? Are you experiencing some good and not-so-great services/customer experiences that affect your level of trust with… Read More >
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Two opportunities/lessons from a recent roundtable
Happy Summer! With the heat as hot as it’s been around the US, seems we’ve been well into summer for… Read More >
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Value Ladders: Identifying the holes in your offerings
Do you ever do tedious work while having a movie on in the background? This weekend, I decided to knock… Read More >
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Becoming a positive disruptor
The national satellite company I worked for was closing its Massachusetts’ office’s doors – as the last employee I locked… Read More >
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Moving backburner projects off the backburner
Every business tends to have a backburner – those projects that “you’ll get to” at some point. And, for me,… Read More >
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How to future proof your business
Inflation is down a smidge, gas is the highest I’ve seen it ($4.19 here outside Myrtle Beach, SC), services keep… Read More >
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Increasing Revenue and Profitability: 4 Internal Steps
There’s just something about the shift in energy when leaving our normal surroundings and going somewhere else to write/strategize… as… Read More >
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Grow your business: 5 ways to start today
It feels like we were just wondering where Q1 went and POOF!, we’re now at the end of April. After… Read More >
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Surprise and Delight: 4 Simple Steps to Extreme Client Care™
How are you welcoming new clients/program members and celebrating with/congratulating existing clients? Recently I was speaking with a real estate… Read More >
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3 Tips to Reaching Any Goal
Back in January, I was challenged to do something different. Something that would take significant effort and isn’t something I’ve… Read More >
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A simple way to increase engagement
Are you treating all members of your list the same? If so, you’re missing out on a huge opportunity. In… Read More >
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Adapting Your Membership Program Backend to Better Support Members
We started the Get It Done Right program in February 2010. It was a popular program and we managed it… Read More >