Category: Extreme Client Care / Customer Experience
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Innovation lessons from the post office
You’re a business owner. Whether you serve consumers or other businesses, you may wish to send a direct mail campaign… Read More >
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Quick way to blow a first impression
We all hear — and goodness I’ve said — that “Good is good enough” and that’s often the case. After… Read More >
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Why the soap isn’t cleaning up…and what it could mean for your business
While out and about yesterday, I stopped in a local drycleaner which also sells locally-made soap. I picked up a… Read More >
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Lessons learned from a Magic Bullet
Have you ever heard of a Magic Bullet? They’re awesome little blender/chopper things and I can’t imagine life without mine… Read More >
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The magic and power of one word
Can you imagine the power of one word to change everything? One simple tweak to change your mindset and results? … Read More >
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Do you “solve” or “resolve” and the difference it makes to your bottom line
Would you prefer to listen to this week’s article? If so, click here to listen. When you look back on… Read More >
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Paid R&D + Leverage = Smart Business
Ever since announcing that the Get It Done Right Community investment was dropping to $27.00/month for everyone who joins before… Read More >
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How to stay relevant in a “dodgeball” world
There are lots of reasons why clients may choose not to do business with you – that said, you want… Read More >
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Managing Information Overload
Do you ever feel like there’s so much information out there that your head’s going to burst? After all, there’s:… Read More >
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Chocolate Covered Marketing
Yep, you read right. Click on the “play” button below to discover just how “sweet” Valentine’s Day can be… Click… Read More >
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Business Systems for Increased Freedom AND Profits
Systems. . .they sound boring. They require setup and often documentation. They’re a lot less fun than chatting on Facebook… Read More >
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Without this, your clients are going elsewhere. . .
This past weekend I attended the annual RV Expo in Boston and was thrilled to see how marketing savvy… Read More >
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Become Your Customer for Business Success
When was the last time you spent some time in your client’s shoes? Read More >
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The Key to Social Media Marketing Success
Discover the one ‘secret sauce’ ingredient to a successful social media presence Read More >
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Bright Shiny Objects vs Opportunities
When something “pops up”, how do you know if it’s an opportunity to take advantage of or yet another “bright… Read More >
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Business and Marketing Authorities, Experts and Masters
Business and Marketing “Authorities” “Experts” and “Masters”. Who do you trust to be for real. And if you are calling… Read More >
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Small Business Lessons Learned from a Football Game
Now, living in Massachusetts, about 30 miles from the Patriots’ stadium, you’d expect that, even without being a major football… Read More >
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Google’s latest change and how it affects your business — and you
Google customizes your searches based on previous searches, your habits, social media posts and friends, your photos and more. Read More >