Category: Experience Leaks
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Trust Leaks™: The Communication Leak: Why “Clear” Isn’t Actually Clear
Most communication breakdowns aren’t caused by poor messaging—they’re caused by a lack of confirmed understanding. Learn how communication leaks erode… Read More >
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Trust Leaks™: Responsibility Diffusion: The Hidden Ownership Gap That Breaks Trust
Responsibility diffusion happens when no one clearly owns a task — leading to missed follow-ups, broken processes, and declining trust.… Read More >
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Trust Leaks™: Expectation Drift: Why Clients Feel Misunderstood (and How to Prevent It)
Expectation drift happens when alignment is assumed, not defined. Learn why clients feel misunderstood—and how one simple question prevents trust… Read More >
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The Trust Leaks™ Diagnostic: Find the Hidden Breakdowns Slowing Your Business
The Trust Leaks™ Diagnostic reveals hidden operational breakdowns that slow growth, weaken client trust, and create friction across the client… Read More >
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Trust Leaks™: The Silent Cost of Undefined Authority (Decision Latency)
Why slow decisions quietly erode client trust. Learn how undefined authority creates decision latency and why clear decision ownership strengthens… Read More >
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Trust Leaks™: How Consensus Quietly Weakens Client Trust
Consensus feels collaborative, but unclear ownership creates client confusion. Learn how clarity builds client trust and confidence in leadership. Read More >
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Trust Leaks™: Why Being Quick to Respond Isn’t Building Trust
Being responsive isn’t enough to build trust. Learn why responsibility — not speed — is what creates client confidence, retention,… Read More >
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Why Your Business Feels Busy but Still Unstable
Why many service businesses feel busy but unstable — and how invisible trust gaps quietly impact retention, referrals, and predictable… Read More >
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Trust Leaks: From Traction to Retention: Where Client Trust Quietly Breaks
Learn why retention problems are usually trust problems—and how small habits during the first 90 days quietly determine client confidence,… Read More >
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Trust Leaks: The Hidden Cost of Confusion in Your Business
Discover how small clarity gaps quietly erode trust in your business—and how clearer next steps, consistent messaging, and fewer choices… Read More >
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Trust Leaks: The 4 Hidden Experience Gaps That Cost You Clients (Before You Ever Know It)
Trust Leaks Ep 4 — Most trust doesn’t break at the surface. Learn the four hidden experience gaps that quietly… Read More >
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The Problem Isn’t Your Strategy — It’s What Happens After
Most business strategies don’t fail outright—they stall. Learn why decisions fall apart after they’re made and how hidden gaps slow… Read More >
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Trust Leaks™ Episode 3: The 4-Step Trust Leak Discovery Scan: Find the Cracks Before They Cost You
Run a simple 4-step Trust Leak Discovery Scan to uncover the small breakdowns that quietly erode trust before prospects ever… Read More >
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Trust Leaks™ Episode 2: The Delivery Gap — When Your Process Creates Mistrust
In Episode 2, Sandra breaks down another major leak that quietly hurts businesses: the Delivery Gap. Even when your product… Read More >
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Trust Leaks™ Episode 1: The False Promise Leak — How Overpromising Erodes Trust
Episode 1 digs into one of the most damaging—and common—Trust Leaks in business: the False Promise Leak. This happens when… Read More >
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Episode 0: Welcome to Trust Leaks — Why Small Issues Cost Big Money
Welcome to Trust Leaks™ — the show where we expose the small, hidden problems inside your business that quietly erode… Read More >
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How Small Businesses Can Support Each Other (Without Spending a Dollar)
Small business owners can lift each other up with simple actions that build visibility, trust, and resilience—no spending required. Small… Read More >
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Bridging the Gaps: Where Strategy Meets Systems (and Real Life)
Discover how The Martini Way’s founder, Sandra Martini, blends strategy, systems, and humanity into a business model built to last… Read More >